FAQ - THE ANSWERS ARE WITHIN

Sound On Sound is a brand new festival based in Central Texas and founded by Fun House Services. SOS Fest is also managed, designed and curated by a close knit circle of friends from various corners of the independent music and creative world, with over 20 years of booking, festival and production experience. SOS Fest aims to transform the typical festival experience for their fans, hyper-focusing on unique locations and stellar bookings of indie, punk, hip hop, metal, dance music, comedy, and live panel discussions. With a fan first approach to the on-site experience, all are welcome as we move into the future.

 

TICKET INFORMATION

  • Once you purchase, you will receive an order confirmation email from Eventbrite on behalf of Sound on Sound Festival.
  • IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you still do not see your order confirmation, click here to access the Eventbrite help center.
  • Primary festival admission tickets are not issued as PDF tickets for this event, all admission ticket-purchasers will receive a festival wristband by mail. 
  • If you are having any other technical ticketing-related issues with your order, click here to contact Eventbrite. For general festival info, click here.
  • All wristbands will begin shipping in October. Please allow to late October for your wristbands to arrive. Wristbands will be sent to the shipping address specified on your order. All international orders will be held at will call.
  • Need to view or update your shipping address? Click here for instructions. You will be able to update your shipping address until October 14th.
  • All sales final. No refunds or exchanges.
  • Event is rain or shine.
  • Artists and schedule subject to change.

 

FAQ

When will tickets be shipped out?

Log in to your Eventbrite account at http://www.eventbrite.com/gettickets
Enter the email address you used to purchase your tickets.
If you've forgotten your password or have not set one up yet, no problem! Just enter your email address where it says 'Don't know your password?' and we'll send you an email to help set your new password.
Once logged into your account, click on the Sound On Sound option from your list of tickets.
Click on the “MANAGE WRISTBAND” tab at the top of your order details to view tracking details.
All tickets purchased after the shipment cut off date "Will Call only, and can be picked up prior to the fest at the designated will call stations, or on fest days at the will call booths.

What if I want to upgrade from General Admission to TTS?

If you would like to upgrade your ticket, we will be handling upgrades at the venue box office on festival days.  You will need to bring a valid photo ID that matches the order, plus bring your credential to swap out with the upgraded pass.  Be prepared to pay the difference. Single day TTS passes are not available.  

What if I need to change my shipping address?

Click Here to change your shipping address. 

Will there be early bird Will Call locations this year?

Yes. We will have multiple early bird Will Call locations this year. Locations and dates TBD. 

How does the payment plan work?

Affirm offers clear, simple financing to split your Eventbrite order into 3 or 6 monthly payments. Once you select Monthly Payments with Affirm on the Eventbrite checkout page, you will need to confirm your loan on Affirm. You will then receive a confirmation email. Make sure you pay your Affirm bills on or before your due dates as this is your respondibility!

How do I purchase a ticket using Affirm?

You will need to select a ticket, click order now, then on the purchase page select Monthly Payment with Affirm from the payment method drop down.

What are the box office and will call hours during the festival?

TBD.  Will be announced closer to the event. 

What time does the fest start & end?

Doors are at 1pm each day. Fest programming begins at 1:30pm and ends by 1am. Subject to change. 

When do shuttles run? *Subject to change

Mohawk to Sherwood Forrest*

12:00pm - 11:00pm (First bus departs Mohawk at noon and last bus departs Mohawk at 11:00pm)

Sherwood Forrest to Mohawk*

4:30pm - 1:30am (First bus to departs Sherwood at 4:30pm and the last buses depart Sherwood at 1:30am

Who do I contact for ADA access questions?

Sound on Sound is dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. Our village encompasses 23 acres on a natural incline with sandy soil, and many of our accessible routes are natural surfaces which can be difficult for those with wheelchairs and strollers. We are working to improve our accessibility for all and ask for your patience and understanding. The following explains the services provided this year. For any accessibility-related questions and/or needs please email us and we will do our best to help you have an awesome experience at Sound On Sound Fest!  Anyone with disability or access questions can contact zack@accessiblefestivals.com

Do kids get into Sound on Sound for free?

Children under 10 years of age (9 and under) will be allowed in free of charge. Children 10 years of age and over will need to purchase a ticket. 

Will the bars and merchandise tents accept credit cards?

Yes, we accept all major credit cards at every bar and festival merch tent, via Square.

Can I bring a water bottle or Thermos to the fest?

Yes, but it must be empty when you come through the gates. NO GLASS BOTTLES. You CAN bring empty Camelbacks.  Just make sure they're EMPTY. 

Can I bring my camera or video recording device?

No professional photography or video equipment allowed without proper photo credentials. This means DSLR cameras, or cameras with detachable lenses. 

I won tickets to Sound on Sound, how do I redeem the tickets?

All tickets that were won as prizes or giveaways will be picked up at the will call box office on the day of fest. You will need to bring a valid ID with the winner’s name on it.

Is Friday a FULL day of Sound on Sound or just a kick off party?

Friday at Sound on Sound is a FULL day of fest. All stages will be hopping and all vendors will be there for the whole day.

Waddup with camping?

Camping is a full immersive experience onsite at the venue. 
If you purchase a TTS TENT RENTAL CAMPING - 2 COT, 4 COT, or QUEEN pass, it will only come with ONE camping wristband. Guests staying with you in your cot will need to purchase a GA CAMPING ADD ON (STAND ALONE) pass. The same applies for the GA RV CAMPING LESS THAN 25 FEET, MORE THAN 25 FEET, and PREMIUM passes. You will only receive ONE wristband per order. Guests staying with you in your RV will need to purchase a GA CAMPING ADD ON (STAND ALONE) pass.
More info at http://soundonsoundfest.com/camping

Will there be parking on site at Sound on Sound?

Yes. There will be paid parking on site at the festival. Parking passes will be available for daily or  weekend rates. More info at http://soundonsoundfest.com/parking

Will there be shuttle services to Sound on Sound?

Yes. We are currently working on the details of the shuttle program, but we plan on having shuttles going back and forth from multiple pickup locations in Austin, to the festival grounds, and back running all day every day.

What's up with kick off and after parties?

Info coming soon. 

How do I submit a media inquiry? 

sosfest@giantnoise.com & please fill out our application HERE

Have another question regarding Sound on Sound?

If you are having any other technical ticketing-related issues with your order, click here to contact Eventbrite. For general fest questions and comments, hmu at holler@soundonsoundfest.com.